Responsible Gaming Guide – CandyLand

Our Commitment to Safe and Responsible Gambling

At CandyLand, player wellbeing is at the centre of everything we do. We are committed to providing a safe, fair, and transparent online gaming environment for all players in the United Kingdom. This guide has been developed to help players understand the tools, resources, and support mechanisms available to them, and to encourage a healthy and informed approach to gambling at all times.

Gambling is a form of entertainment. It carries financial risk, and for some individuals it can become a source of harm. CandyLand takes this responsibility seriously and has implemented a comprehensive responsible gambling framework that meets the standards set by the United Kingdom Gambling Commission (UKGC). We encourage every player to read this guide carefully and to make full use of the protections available.

Core Philosophy – Gambling as Entertainment

CandyLand operates on a clear and unwavering principle: gambling is intended solely for entertainment purposes. It should never be viewed as a way to earn money, resolve financial difficulties, or cope with personal stress. Every game on our platform is governed by certified random number generators, meaning outcomes are entirely unpredictable and cannot be influenced by skill, strategy, or prior results.

Players should approach gambling in the same way they would approach any other leisure activity – with a defined budget, a time limit, and a clear understanding that losses are a normal part of the experience. Winning is never guaranteed, and chasing losses is one of the most common pathways toward problematic gambling behaviour.

We ask all players to set realistic expectations before they begin playing. If at any point gambling stops feeling enjoyable or begins to feel like an obligation, a source of stress, or a financial necessity, it is important to stop and seek support. CandyLand is here to help.

Self-Control Tools – Managing Your Gambling Activity

CandyLand provides a full suite of responsible gambling tools that allow players to manage their activity directly from their account. These tools are available at all times and are designed to give players meaningful control over how they engage with our platform. We strongly encourage all players to set limits before they begin playing, not only when problems arise.

Deposit Limits

Players can set daily, weekly, or monthly deposit limits to control how much money they add to their account within a given period. Once a limit is set, it takes effect immediately. Requests to increase a deposit limit are subject to a cooling-off period before the change is applied, providing an additional layer of protection.

Loss Limits

Loss limits allow players to cap the amount they are willing to lose over a defined period. This tool is particularly useful for players who want to stay within a strict financial boundary. When a loss limit is reached, further play is restricted until the limit period resets.

Wagering Limits

Players can restrict the total amount they wager across all games within a set timeframe. This tool helps players maintain awareness of their overall betting activity and prevents rapid accumulation of wagers that may not be immediately visible in terms of financial impact.

Session Time Limits

Session time limits allow players to define how long they can remain logged in and actively playing within a single session. Once the time limit is reached, the player will be notified and the session will end. This tool is effective in preventing extended periods of uninterrupted play.

Reality Checks

CandyLand provides periodic on-screen notifications that remind players how long they have been playing and how much they have spent or won during their session. These prompts encourage players to pause and reflect on their activity before continuing.

Cooling-Off Periods

A cooling-off period allows players to take a short break from gambling without fully closing their account. Players can request a cooling-off period of between one day and several weeks. During this time, access to gambling features is suspended.

Self-Exclusion

Self-exclusion is available for players who feel they need a more significant break from gambling. CandyLand offers self-exclusion periods starting from a minimum of six months. During a self-exclusion period, the player’s account is suspended, and all marketing communications are ceased immediately. Players who self-exclude will not be able to reopen their account until the exclusion period has ended and a formal review process has been completed.

In addition to CandyLand’s internal self-exclusion, players in the United Kingdom are strongly encouraged to register with GamStop, the national self-exclusion scheme. GamStop allows players to self-exclude from all UKGC-licensed gambling operators simultaneously, providing a broader level of protection.

Self-Assessment – Recognising the Signs of Problem Gambling

Identifying problematic gambling behaviour early is one of the most effective ways to prevent serious harm. The following questions are intended to help players reflect honestly on their gambling habits. If the answer to several of these questions is yes, it may be time to seek support.

• Do you find yourself gambling with money that was intended for essential expenses such as rent, bills, or food?
• Have you tried to cut down or stop gambling but found it difficult or impossible to do so?
• Do you feel restless, irritable, or anxious when you are not gambling?
• Do you gamble to escape from stress, anxiety, depression, or personal problems?
• Have you lied to friends, family members, or colleagues about how much time or money you spend gambling?
• Do you find yourself chasing losses by continuing to gamble in an attempt to recover money you have already lost?
• Has gambling caused arguments or tension in your personal or professional relationships?
• Have you borrowed money, sold possessions, or engaged in dishonest behaviour to fund your gambling?
• Do you think about gambling frequently when you are not playing, such as planning your next session or calculating potential winnings?
• Have you neglected work, study, or family responsibilities because of time spent gambling?

These questions are not diagnostic tools, but they are a meaningful starting point for self-reflection. If you recognise several of these patterns in your own behaviour, CandyLand encourages you to use the self-control tools available on the platform or to contact one of the support organisations listed in this guide.

Early Warning Signs and Immediate Action

Problematic gambling rarely develops overnight. There are usually early warning signs that, when identified promptly, can prevent the situation from escalating. Common early indicators include:

• Spending more time or money on gambling than originally planned
• Feeling a need to gamble with larger amounts to achieve the same level of excitement
• Becoming preoccupied with gambling-related thoughts throughout the day
• Feeling guilt or shame after a gambling session but continuing regardless
• Using gambling as a primary coping mechanism for negative emotions
• Experiencing financial strain directly related to gambling activity

If you recognise any of these signs, we encourage you to take immediate action. You can log in to your CandyLand account at any time and access the responsible gambling section to apply limits, request a cooling-off period, or initiate self-exclusion. You do not need to wait until the situation becomes serious. Acting early is always the right decision.

If you feel you are losing control and need to stop immediately, contact our customer support team, who are trained to assist with responsible gambling requests without judgement. All interactions relating to responsible gambling are handled with complete confidentiality.

Account Restriction and Self-Exclusion Mechanisms

CandyLand provides players with the ability to restrict or close their account at any point. These mechanisms are available through the responsible gambling section of the player account and can also be initiated by contacting the customer support team directly.

Account restrictions include:

• Temporary suspension of the account for a defined period
• Permanent closure of the account upon player request
• Removal from all promotional and marketing communications
• Blocking of all deposit functionality during an active restriction period

Self-exclusion is the most comprehensive protective measure available. Once a self-exclusion is in place, the player cannot access their account, place bets, or receive any gambling-related communications from CandyLand. We take these requests seriously and process them without delay.

Players who have self-excluded and wish to return after the exclusion period must go through a formal reactivation process. This includes a mandatory reflection period and confirmation that the player wishes to resume gambling on a voluntary and informed basis.

Protection of Minors – Keeping Gambling Safe for Adults Only

CandyLand operates exclusively as an adult gambling service. Players must be at least 18 years of age to register and play on our platform. We have a legal and ethical obligation to prevent underage individuals from accessing our services, and we take this responsibility with the utmost seriousness.

All new players are required to complete an age verification process as part of the registration procedure. This process is conducted in accordance with the UKGC’s Know Your Customer (KYC) requirements and may involve:

1. Submission of a valid government-issued photo identification document such as a passport or driving licence
2. Proof of address documentation such as a recent utility bill or bank statement
3. Additional verification checks where required by our compliance team

Accounts that cannot be verified as belonging to an adult will be suspended immediately. Any funds held in an unverified account will be handled in accordance with applicable regulatory requirements.

CandyLand also encourages parents and guardians to make use of third-party parental control software to prevent minors from accessing online gambling sites. Recommended tools include Net Nanny, Gamban, and similar filtering services that can be installed on shared household devices.

If you suspect that a minor has accessed a gambling account, please contact our support team immediately so that appropriate action can be taken.

External Help – Support Organisations in the United Kingdom

CandyLand does not expect players to manage gambling-related difficulties alone. There are several professional, confidential, and non-judgmental organisations available in the United Kingdom that provide free support to anyone affected by problem gambling, including family members and friends.

GamCare

GamCare is the leading provider of information, advice, and support for anyone affected by problem gambling in Great Britain. Their National Gambling Helpline is available 24 hours a day, 7 days a week.

• Website: www.gamcare.org.uk
• National Gambling Helpline: 0808 8020 133
• Live chat support available via the GamCare website

BeGambleAware

BeGambleAware is a registered charity that provides resources, self-help tools, and referrals to specialist treatment services for people experiencing gambling harm.

• Website: www.begambleaware.org
• Helpline: 0808 8020 133

GamStop

GamStop is the UK’s national online self-exclusion scheme, allowing players to restrict their access to all UKGC-licensed gambling websites and apps simultaneously.

• Website: www.gamstop.co.uk

Gamblers Anonymous UK

Gamblers Anonymous offers a peer support programme based on a twelve-step recovery model. Meetings are held throughout the United Kingdom and provide a confidential space for individuals to share their experiences.

• Website: www.gamblersanonymous.org.uk

Gordon Moody

Gordon Moody provides residential treatment programmes and online therapy for individuals with severe gambling disorders.

• Website: www.gordonmoody.org.uk

NHS Northern Gambling Service and NHS Gambling Clinics

The National Health Service provides specialist gambling treatment clinics across England. These services are free of charge and offer therapy and counselling for those with gambling-related harm.

• Website: www.nhs.uk

Personal Responsibility and Our Shared Commitment

Responsible gambling is a shared responsibility between the player and the platform. CandyLand provides the tools, the information, and the support structures necessary to help players stay in control. However, each player also has a personal responsibility to engage with these tools honestly and proactively.

We ask all players to:

• Set limits before they begin playing and review them regularly
• Take regular breaks and use session time controls
• Never gamble with money they cannot afford to lose
• Seek help at the earliest sign of difficulty rather than waiting for the situation to worsen
• Make use of the external support organisations listed in this guide

CandyLand is committed to ongoing improvement of our responsible gambling practices. We regularly review our tools and procedures in line with UKGC guidance and industry best practice. Our player protection team is available to assist with any responsible gambling query, and all such communications are treated with complete confidentiality and without judgement.

Gambling should be enjoyable. If it stops being enjoyable, we are here to help.